Last Updated: 16th November, 2025

DENDO  (“DENDO,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use the DENDO User App and our related services.

By accessing or using our app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

• Name

• Mobile number

• Email address

• Delivery address

• Gender (optional)

• Profile details (if provided)

1.2 Order & Transaction Information

• Items ordered

• Order history

• Payment method

• Transaction details (UPI, card, wallet, net banking—handled by secure payment gateways)

• Refund and cancellation details

1.3 Location Information

• GPS-based live location (to assign deliveries and show nearby vendors)

• Address manually entered by user

1.4 Device & App Usage Information

• Device model, OS version

• App version, crash logs

• IP address

• Cookies and similar technologies

1.5 Vendor & Delivery Partner Interactions

• Chat or call logs (masked numbers)

• Delivery tracking events

• Feedback and ratings

2. How We Use Your Information

We use your data to:

• Process orders and manage deliveries

• Connect you with restaurants, grocery partners, and delivery partners

• Provide customer support and resolve disputes

• Improve app performance and user experience

• Send order updates, alerts, and promotional messages

• Prevent fraud or unauthorized activities

• Comply with legal and regulatory requirements

3. How We Share Your Information

We share information ONLY as required to operate our services:

3.1 With Vendors & Stores

To confirm orders, prepare items, and address complaints.

3.2 With Delivery Partners

To deliver your order (name, address, contact number via masked calling).

3.3 With Payment Gateways

Trusted payment partners like Razorpay for secure processing.

3.4 With Service Providers

For SMS, email, analytics, cloud hosting, and security services.

3.5 Legal Requirements

We may share data when needed to:

• Comply with laws

• Respond to lawful requests

• Protect the rights and safety of users or DENDO

We DO NOT sell, rent, or share your personal data for marketing with third parties.

4. Data Security

We use industry-standard security practices to safeguard your information, including:

• Encryption

• Secure servers

• Restricted access

• Regular audits

However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights as a User

You can request:

• Access to your personal data

• Correction of incorrect information

• Deletion of your account

• Restriction of certain data usage

To request support, contact: support@dendo.store

6. Data Retention

We retain your data for as long as:

• Your account is active, or

• Required for legal, tax, or business purposes

Once data is no longer required, we securely delete or anonymize it.

7. Children’s Privacy

DENDO does not knowingly collect information from children under 18 years. If we become aware of such data, we will delete it immediately.

8. Third-Party Links

Our app may contain links to external websites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

DENDO may update this Privacy Policy from time to time. Changes will be notified via app updates, email, or official announcements.

10. Contact Us

If you have any questions regarding this Privacy Policy or your data, please reach out:

DENDO 
📧 Email: support@dendo.store
🌐 Website: https://dendo.store